Knowledge, Use, and Perceived Value of University Student Services
International and Domestic Student Perceptions
Keywords:domestic students, international students, student services, university finances
Universities throughout the United States struggle with fiscal issues that can be improved by greater retention and graduation rates. One step often taken is to cut student service spending, which hurts students’ ability to finish a degree. While some have advocated for greater spending in student services, we contend that current services may suffice. Since many students do not understand the services available, many do not take advantage of university offerings. This study looks at differences in perceptions between international and domestic students concerning awareness, use, and value of services available at a western U.S. land-grant university. We found many students, both international and domestic, are not aware of available programs, which correlates to less use and perceived value of these services and programs.
Australian Government Department of Education. (2013). Completion rates of domestic bachelor students: A cohort analysis, 2005–2013 (pp. 1–40). http://docs.education.gov.au/system/files/doc/other/cohortanalysis2005-2013.pdf
Blum, A., & Jarrat, D. (2014). Using student services to enhance outcomes and reduce costs. Harvard Education Press.
Cabellon, E. T., & Junco, R. (2015). The digital age of student affairs. New Direction for Student Services, 151, 49–61. https://doi.org/10.1002/ss.20137
Center for First-Generation Student Success. (2014). Use of student services among freshman first-generation college students. NASPA.
Ciobanu, A. (2013). The role of student services in the improving of student experience in higher education. Procedia—Social and Behavioral Sciences, 92, 169–173. http://doi.org/10.1016/j.sbspro.2013.08.654
Curtin, N., Stewart, A. J., & Ostrove, J. M. (2013). Fostering academic self-concept advisor support and sense of belonging among international and domestic graduate students. American Educational Research Journal, 50(1), 108–137. http://doi.org/10.3102/0002831212446662
Dhillon, J. K., McGowan, M., & Wang, H. (2008). How effective are institutional and departmental systems of student support? Insights from an investigation into the support available to students at one English university. Research in Post-Compulsory Education, 13(3), 281–293. http://doi.org/10.1080/13596740802346472
Dietsche, P. (2012). Use of campus support services by Ontario college students. The Canadian Journal of Higher Education, 42(3), 65–92.
DiRamio, D., & Payne, R. (2007). Assessing the relationship between campus programs, student self-efficacy, stress, and substance abuse. College Student Journal, 41(3), 676–695.
Ehrenberg, R. G., & Webber, D. A. (2010, June). Student service expenditures matter. Change, 42(3), 36–39.
Ellis-Bosold, C., & Thornton-Orr, D. (2013). A needs assessment: A study of perceived need for student health services by Chinese international students. College Student Journal, 47(1), 155–168.
Fenton-Smith, B., & Michael, R. (2013). Mandatory trialing of support services by international students: what they choose and how they reflect. Teaching in Higher Education, 18(8), 933–949. http://doi.org/10.1080/13562517.2013.827644
Glass, C. R. (2012). Educational experiences associated with international students’ learning, development, and positive perceptions of campus climate. Journal of Studies in International Education, 16(3), 228–251. http://doi.org/10.1177/1028315311426783
Grillo, M. C., & Leist, C. W. (2013). Academic support as a predictor of retention to graduation: New insights on the role of tutoring, learning assistance, and supplemental instruction. Journal of College Student Retention: Research, Theory & Practice, 15(3), 387–408. http://doi.org/10.2190/CS.15.3.e
Heisserer, D. L., & Parette, P. (2002). Advising at-risk students in college and university settings. College Student Journal, 36(1), 69.
Hwang, B. J., Bennett, R., & Beauchemin, J. (2014). International students’ utilization of counseling services. College Student Journal, 48(3), 347–354.
Institute of International Education. (2015). International students at all institutions, 2001/02-2014/15. Open Doors Report. http://www.iie.org/opendoors
Kostecki, J., & Bers, T. (2008). The effect of tutoring on student success. Journal of Applied Research in the Community College, 16(1), 6–12.
Misra, R., & Castillo, L. G. (2004). Academic stress among college students: Comparison of American and international students. International Journal of Stress Management, 11(2), 132–148. http://doi.org/10.1037/1072-5245.11.2.132
Mitchell, M., Leachman, M., Masterson, K., & Waxman, S. (2018). Unkept promises: State cuts to higher education threaten access and equity. https://www.cbpp.org/research/state-budget-and-tax/unkept-promises-state-cuts-to-higher-education-threaten-access-and
National Association of Student Personnel Administrators. (2012) Considering a career in student affairs? http://www.naspa.org/career/default.cfm
Organisation for Economic Co-operation and Development. (2018). OECD education data. https://data.oecd.org/education.htm
Ortiz, J. (2017). College completion: Graduation rates and data for 3,800 colleges. https://data.world/databeats/college-completion
Owens, D. L., Srivastava, P., & Feerasta, A. (2011). Viewing international students as state stimulus potential: Current perceptions and future possibilities. Journal of Marketing for Higher Education, 21(2), 157–179. https://doi.org/10.1080/08841241.2011.623730
Perry, C. J., Lausch, D. W., & Weatherford, J. (2018). Comparing academic concerns of international and domestic students. In K. Bista (Ed.), International student mobility and opportunities for growth in the global marketplace (pp. 190–202). Information Science Reference.
Roberts, P., & Dunworth, K. (2012). Staff and student perceptions of support services for international students in higher education: A case study. Journal of Higher Education Policy and Management, 34(5), 517–528. http://doi.org/10.1080/1360080X.2012.716000
Russell, J., Thomson, G., & Rosenthal, D. (2008). International student use of university health and counselling services. Higher Education, 56(1), 59–75.
Selingo, J. J. (2018). How the great recession changed higher education forever. https://www.washingtonpost.com/education/2018/09/21/how-great-recession-changed-higher-education-forever/
Seltzer, R. (2019). The great recession's lingering impact. https://www.insidehighered.com/news/2019/06/05/public-higher-education-continues-feel-pinch-great-recession-decade-later
Sherry, M., Thomas, P., & Chui, W. H. (2010). International students: A vulnerable student population. Higher Education, 60(1), 33–46. http://doi.org/http://dx.doi.org/10.1007/s10734-009-9284-z
Study International. (2018). Which country is home to the largest international student population? https://www.studyinternational.com/news/country-home-largest-international-student-population/
Watson, W., Esquivel-Swinson, A., & Montemayor, R. (2018). Collaborative impact and professional development: Effective student services for immigrant populations amid growing inequality. Community College Journal of Research and Practice, 42(11), 778–782. doi:10.1080/10668926.2018.1448727
Yi, Z. (2007). International student perceptions of information needs and use. The Journal of Academic Librarianship, 33(6), 666–673. http://doi.org/10.1016/j.acalib.2007.09.003
Zhai, L. (2004). Studying international students: Adjustment issues and social support. Journal of International Agriculture and Extension Education, 11(1), 97–104.
How to Cite
Copyright (c) 2020 Journal of International Students
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
All published articles are licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 Unported License.