Characterizing global citizenship education in U.S. international student services office websites
A critical discourse analysis
DOI:
https://doi.org/10.32674/shw7n923Keywords:
global citizenship education, international student services office, websites, critical discourse analysisAbstract
This study critically examines how U.S. International Student Services Offices (ISSOs) represent Global Citizenship Education (GCEd) on their websites. Employing critical discourse analysis, it explores the discursive strategies used to foster global citizenship among international students. The analysis identifies four key themes: (1) emphasis on “Living in the U.S.”, (2) neutrality toward global political issues, (3) absence of explicit GCEd spaces, and (4) inconsistencies in vision and mission statements. Findings suggest that ISSOs often promote a U.S.-centric, neoliberal, and implicitly colonial framing of GCEd, which may limit the transformative potential of global citizenship. The study proposes a framework of four levels of GCEd engagement as reflected in ISSO communications. It argues that higher education institutions must strive for deeper, more critical engagement with global issues if they are to genuinely cultivate global citizenship as an institutional goal in higher education internationalization.
References
Abrams, D. (2022). Commitment of diversity, equity, and inclusion in higher education: Exploring DEI elements across institutions [Thesis, University of South Alabama]. JagWorks@USA. https://jagworks.southalabama.edu/theses_diss/73
Akkari, A., & Maleq, K. (2019). Global citizenship: Buzzword or new instrument for educational change? Europe’s Journal of Psychology, 15(2), 176–182. https://doi.org/10.5964/ejop.v15i2.1999 DOI: https://doi.org/10.5964/ejop.v15i2.1999
Aktas, F., Pitts, K., Richards, J. C., & Silva, I. (2017). Institutionalizing global citizenship: A Critical Analysis of Higher Education Programs and Curricula. Journal of Studies in International Education, 21(1), 65–80. https://doi.org/10.1177/1028315316669815 DOI: https://doi.org/10.1177/1028315316669815
Andrade, M. S. (2006). International student persistence: Integration or cultural integrity. J. College Student Retention, 8(1), 57–81. https://journals.sagepub.com/doi/pdf/10.2190/9MY5-256H-VFVA-8R8P DOI: https://doi.org/10.2190/9MY5-256H-VFVA-8R8P
Andrade, M.S. (2009). The international student picture. In M.S. Andrade & N.W. Evans (Eds.), International students: Strengthening a critical resource (pp.1-24). Rowan and Littlefield Education.
Andreotti, V. (2006). Soft versus critical global citizenship education. Policy & Practice: A Development Education Review, 3(Autumn), 40–51. https://www.developmenteducationreview.com/issue/issue-3/soft-versus-critical-global-citizenship-education
Bamberger, A., & Morris, P. (2024). Critical perspectives on internationalization in higher education: Commercialization, global citizenship, or postcolonial imperialism? Critical Studies in Education, 65(2), 128–146. https://doi.org/10.1080/17508487.2023.2233572 DOI: https://doi.org/10.1080/17508487.2023.2233572
Bhandari, A. (2012). International students: Strengthening a critical resource (Book Review). Journal of International Students, 2(2), 200. https://doi.org/10.32674/jis.v2i2.534 DOI: https://doi.org/10.32674/jis.v2i2.534
Bi, X. (2025). Fostering inclusive learning environments through culturally responsive pedagogy for international students in U.S. higher education. Journal of International Students, 15(6), 21–38. https://doi.org/10.32674/bd7brj48 DOI: https://doi.org/10.32674/bd7brj48
Calley, S. (2021). A holistic and inclusive model for international student services: Intercultural leadership development programs. Journal of Campus Activities Practice and Scholarship, 3(2), 39–49. https://doi.org/10.52499/2021021 DOI: https://doi.org/10.52499/2021021
Castiello-Gutierrez, S., & Tozini, K. (2020, December). Universities as global villages: Supporting international students on campus [Newsletter]. Trends & Insights - NAFSA: Association of International Educators. https://www.nafsa.org/professional-resources/research-and-trends/trends-insights/universities-global-villages-supporting-international
Clothey, R. A. (2011). Educating global citizens in colleges and universities: Challenges and opportunities (Review). The Review of Higher Education, 34(3), 508–510. https://muse.jhu.edu/pub/1/article/420732 DOI: https://doi.org/10.1353/rhe.2011.0009
Durrani, A. (2024, June 27). International student services at U.S. colleges: What to know [News Website]. U.S. News: A World Report. https://www.usnews.com/education/best-global-universities/articles/international-student-services-at-u-s-colleges-what-to-know
Ely, E. (2021). Diversity, equity and inclusion statements on academic library websites: An analysis of content, communication, and messaging. Information Technology and Libraries, 40(4). https://doi.org/10.6017/ital.v40i4.13353 DOI: https://doi.org/10.6017/ital.v40i4.13353
Fairclough, N. (2020). Critical discourse analysis: The critical study of language (3rd ed). Routledge.
Fanari, A. (2024). Examining the portrayal of U.S. host families and exchange students in study abroad websites: A content analysis. Journal of International Students, 14(3), 408–426. https://doi.org/10.32674/jis.v14i3.5490 DOI: https://doi.org/10.32674/jis.v14i3.5490
Findlay, S. M. (2020). An analysis of campus services for international students at institutions in the Midwest [Doctoral dissertation, Illinois State University]. https://doi.org/10.30707/ETD2020.Findlay.S DOI: https://doi.org/10.30707/ETD2020.Findlay.S
Gaitán-Aguilar, L., Hofhuis, J., & Jansz, J. (2024). A review of research on global citizenship in higher education: Toward a holistic approach. International Journal of Intercultural Relations, 102, 102050. https://doi.org/10.1016/j.ijintrel.2024.102050 DOI: https://doi.org/10.1016/j.ijintrel.2024.102050
Grad, J. M., & van der Zande, I. S. (2022). Cultivating global citizenship through higher education: A reflection on the development from civic to global engagement. Education Sciences, 12(766), 1-15. https://doi.org/0.3390/educsci12110766 DOI: https://doi.org/10.3390/educsci12110766
Hammons, L., Lee, Y.-H., Akins, R., Somasundaram, U. V., & Egan, T. M. (2004). An evaluation case study of an international student services office: Assessing satisfaction and productivity. Proceedings of the Academy of Human Resource Development International Conference (AHRD), USA, 26–33. https://eric.ed.gov/?id=ED492110
Hanoch, Y., & Wood, S. (2021). The scams among us: Who falls prey and why. Current Directions in Psychological Science, 30(3), 260–266. https://doi.org/10.1177/0963721421995489 DOI: https://doi.org/10.1177/0963721421995489
Hellman, K., & Ponce-Taylor, D. (2024, April). Sustainability in international higher education: Strategic alignment with the UN SDGs [Newsletter]. Trends & Insights - NAFSA: Association of International Students. https://www.nafsa.org/professional-resources/research-and-trends/trends-insights/sustainability-in-IHE-marapril24
Killick, D. (2015). Developing the global student: Higher education in an era of globalization. Routledge. DOI: https://doi.org/10.4324/9781315764801
Kishino, H., & Takahashi, T. (2019). Global citizenship development: Effects of study abroad and other factors. Journal of International Students, 9(2), 535–559. https://doi.org/10.32674/jis.v9i2.390 DOI: https://doi.org/10.32674/jis.v9i2.390
Kim, E. (2012). An alternative theoretical model: examining psychosocial identity development of international students in the United States. College Student Journal, 46(1), 99+. https://go.gale.com/ps/i.do?p=AONE&u=googlescholar&id=GALE%7CA285532024&v=2.1&it=r&sid=bookmark-AONE&asid=55504489
Kotze, A. von, & McMillan, J. (2015). Global citizenship for social justice: Educating higher education students in the global south. Adult Education and Development, 82(2015), 94–99. https://www.dvv-international.de/fileadmin/files/Inhalte_Bilder_und_Dokumente/Microsite_AED/Ausgabe_82/DVVI-Mag-En-82.pdf
Kuleta-Hulboj, M. (2020). Critical and postcolonial perspectives on global education: The case of Poland. Journal of Social Science Education, 19(4), 8-22. https://doi.org/10.4119/jsse 3467.
LePeau, L.A., Hurtado, S.S. & Davis, R.J. (2018). What institutional websites reveal about diversity-related partnerships between academic and student affairs. Innovative Higher Education, 43(2), 125–142. https://doi.org/10.1007/s10755-017-9412-0 DOI: https://doi.org/10.1007/s10755-017-9412-0
Lutheran Immigration and Refugee Service (LIRS). (2021, July 15). Why do people immigrate? - the different causes of immigration. LIRS. https://www.lirs.org/causes-of-immigration/.
Massaro, V. R. (2022). Global citizenship development in higher education institutions: A systematic review of the literature. Journal of Global Education and Research, 6(1), 98–114. https://doi.org/10.5038/2577-509X.6.1.1124 DOI: https://doi.org/10.5038/2577-509X.6.1.1124
McCarthy, K. S., Magliano, J. P., Jacob, S. O., Kenney, E. A., Newton, N. N., Perret, C. A., Knezevic, M., Allen, L. K., & McNamara, D. S. (2021). Quantified qualitative analysis: Rubric development and interrater reliability as iterative design. Proceedings of the 15th International Conference of the Learning Sciences - ICLS 2021, 139–146. https://doi.org/https://doi.dx.org/10.22318/icls2021.139
Miller, A. P. (2023, August 21). Staff of international student and scholar offices need help: How institutions can support them [Educational]. HigherEd Jobs. https://www.higheredjobs.com/Articles/articleDisplay.cfm?ID=3575
Mitchell, D., Steele, T., Marie, J., & Timm, K. (2017). Learning race and racism while learning: Experiences of international students pursuing higher education in the midwestern United States. AERA Open, 3(3). https://doi.org/10.1177/2332858417720402 DOI: https://doi.org/10.1177/2332858417720402
Mittelmeier, J., Lomer, S., Al-Furqani, S., & Huang, D. (2024). Developing meaningful internationalization that impacts students’ outcomes in higher education: A scoping review of the literature 2011–2022. Journal of Studies in International Education, 28(4), 503–525. https://doi.org/10.1177/10283153231222278 DOI: https://doi.org/10.1177/10283153231222278
Mulvey, B. (2025). Toward a more just global regime of international student mobility. Ethics and Education, 1–14. https://doi.org/10.1080/17449642.2025.2533581 DOI: https://doi.org/10.1080/17449642.2025.2533581
Negrusa, A. L., & Horea, C. (2020). The impact of students’ international mobility on global citizenship identity development – a theoretical approach. Studia Universitatis Babeș Bolyai Negotia, 65(1), 7–25. https://doi.org/10.24193/subbnegotia.2020.1.01 DOI: https://doi.org/10.24193/subbnegotia.2020.1.01
Nikolitsa-Winter, C., Mauch, W., & Maalouf, P. (2019). Addressing global citizenship education in adult learning and education: Summary Report (pp. 1-37). UNESCO Institute for Lifelong Learning. https://unesdoc.unesco.org/ark:/48223/pf0000372425
Obst, D., Boix-Mansilla, V., & Casiano, A. C. (2025, February 4). Educating active global citizens: Introducing a new educational framework [Educational Association]. European Association for International Education. https://www.eaie.org/resource/educating-global-citizens-new-educational-framework.html
Olds, K. (2012, March 11). Global citizenship – What are we talking about and why does it matter? [Educational Blog]. Inside Higher Ed. https://www.insidehighered.com/blogs/globalhighered/global-citizenship-%E2%80%93-what-are-we-talking-about-and-why-does-it-matter
Pashby, K., da Costa, M., Stein, S., & Andreotti, V. (2020). A meta-review of typologies of global citizenship education. Comparative Education, 56(2), 144–164. https://doi.org/10.1080/03050068.2020.1723352. DOI: https://doi.org/10.1080/03050068.2020.1723352
Ritter, Z. (2013). Making and breaking stereotypes: East Asian international students’ experiences with cross-cultural/racial interactions [Doctoral dissertation, UCLA]. ProQuest Dissertation and Theses Database. https://escholarship.org/uc/item/6hw8j620
Saldaña, J. (2021). The coding manual for qualitative researchers (4th ed.). SAGE.
Stanlick, S., & Szmodis, W. (2022). Active experimentation, embodiment, and high-impact practices in GCE: Diving in and letting go. In S. Stanlick & W. Szmodis (Eds.), Perspectives on Lifelong Learning and Global Citizenship (pp. 181–195). Springer International Publishing. https://doi.org/10.1007/978-3-031-00974-7_11 DOI: https://doi.org/10.1007/978-3-031-00974-7_11
Tavares, V. (2024). Feeling excluded: International students experience equity, diversity and inclusion. International Journal of Inclusive Education, 28(8), 1551–1568. https://doi.org/10.1080/13603116.2021.2008536 DOI: https://doi.org/10.1080/13603116.2021.2008536
UNESCO Office Bangkok and Regional Bureau for Education in Asia and the Pacific & Asia-Pacific Centre of Education for International Understanding. (2021). Global citizenship education: A policymaking awareness and advocacy handbook (TH/DOC/021/029). APCEIU. https://unesdoc.unesco.org/ark:/48223/pf0000377929
UNESCO (Ed.). (2014). Global citizenship education: Preparing learners for the challenges of the twenty-first century. UNESCO. https://unesdoc.unesco.org/ark:/48223/pf0000227729
Ward, H. H. (2015). Integrating International Students (Guidebook No. 1; Internationalization in Action: Internationalizing the Co-Curriculum, pp. 1–23). American Council on Education. https://www.acenet.edu/Documents/Intlz-In-Action-Intlz-Co-Curriculum-Part-1.pdf
Wintersteiner, W., Grobbauer, H., Diendorfer, G., & Reitmar-Juarez, S. (2015). Global citizenship education: Citizenship education for globalizing societies. Zentrum für Friedensforschung und Friedenspädagogik. https://www.unesco.at/fileadmin/Redaktion/Publikationen/Publikations-Dokumente/2014_GCED_Poltische_Bidlung_fuer_die_Weltgesellschaft_en.pdf
Yakaboski, T., Perez-Velez, K., & Almutairi, Y. (2018). Breaking the silence: Saudi graduate. Journal of Diversity in Higher Education, 11(2), 221-238. https://doi.org/10.1037/dhe0000059 DOI: https://doi.org/10.1037/dhe0000059
Yaro, I. F., & Hughey, A. W. (2025). Internationalization and its challenges at U.S. regional comprehensive universities: The transformational leadership role of senior international officers. Journal of International Students, 15(5), 159–178. https://doi.org/10.32674/j52bc103 DOI: https://doi.org/10.32674/j52bc103
Zhou, J. (2022). Global learning: Definition, assessment, and approaches. Journal of Global Education and Research, 6(2), 115–132. https://doi.org/10.5038/2577-509X.6.2.1148 DOI: https://doi.org/10.5038/2577-509X.6.2.1148
Downloads
Published
Issue
Section
Categories
License
Copyright (c) 2026 Journal of International Students

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) [year] [author]
This work is licensed under a Creative Commons Attribution 4.0 International License.
This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. https://creativecommons.org/licenses/by/4.0












