Beyond the Numbers: Humanizing the Student Debt Crisis Through Borrower Narratives

Authors

  • Isabela Thebaldi University of Florida
  • Jasmine Ulmer University of Florida
  • James Salvo University of Florida

DOI:

https://doi.org/10.32674/3x2fya85

Keywords:

Student debt crisis, Borrower narratives, Qualitative analysis, Vulnerable borrowers

Abstract

Student loan debt is not only a financial burden but also a lived experience shaped by emotional, institutional, and social forces. This study analyzes 275 borrower narratives voluntarily submitted to the Student Debt Crisis Center platform, using reflexive thematic analysis to examine how individuals perceive and navigate their debt. After analyzing 275 stories, five major themes emerged:  emotional distress, lifecourse disruption, structural vulnerability, persistent repayment barriers, and the erosion of trust in education. Together, those themes illustrate the complex ways student debt affects identity, stability, and future planning. This qualitative approach complements dominant quantitative scholarship by foregrounding the processes of lived experience and elevating borrower voices as critical data in understanding the crisis.

Author Biographies

  • Jasmine Ulmer, University of Florida

    Associate Professor of Research and Evaluation Methodology in the University of Florida’s College of Education.

    Ph.D. in Educational Leadership and Policy from the University of Florida

  • James Salvo, University of Florida

    Clinical Assistant Professor at College of Education

    Ph.D. Communications, University of Illinois at Urbana-Campaign.

     

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Published

2026-10-01

Issue

Section

Special Issue - Beyond the Balance: Narratives from the Frontlines of Student Loan Debt

How to Cite

Beyond the Numbers: Humanizing the Student Debt Crisis Through Borrower Narratives. (2026). Higher Education Politics and Economics, 12(2), 6-27. https://doi.org/10.32674/3x2fya85