The role of synchronous communication tools in summative assessments delivered via Learning Management Systems: implications for online learning during COVID-19 and beyond

Authors

Abstract

The outbreak of COVID-19 has led to restrictions on access to face-to-face classes in schools and post-secondary institutions across the globe. As people seek online means to pursue learning opportunities, Learning Management Systems (LMSs) are becoming increasingly important. LMSs have traditionally relied on asynchronous methods to communicate with learners, such as email, bulletin boards, and blogs. These tools have also been used to facilitate student assessment such as the collection of assignments and the delivery of assessment feedback. However, certain types of summative assessments cannot be accomplished online using asynchronous tools. Observations, interviews, and proctored exams require a more synchronous approach to be considered valid in an online learning environment. Through a reflective lens, this chapter explores the case for incorporating synchronous tools such as video conferencing and live chat into online testing strategies to improve assessment validity in Technical Vocational Education and Training institutions.

Author Biographies

  • Darren Turnbull

    Darren Turnbull received his MBA degree from Central Queensland University. He is a research higher degree candidate at Central Queensland University. His professional and research interests include learning management systems, database systems and vocational education and training. He is an Information Technology Certified Professional (ITCP) of the Canadian Information Processing Society.

  • Dr Luck

    Ritesh Chugh received the PhD degree in knowledge management ubiquity from Victoria University, Australia. He is the discipline leader of Information Systems and Analysis in the School of Engineering and Technology at Central Queensland University, Australia. His multi-disciplinary research interests include knowledge management, social media, information systems management and educational technology. He is a senior member of the IEEE and the Australian Computer Society.

  • Dr Chugh

    Jo Luck has a PhD degree in the use of video-conferencing technology in Higher Education from Central Queensland University. She is the Academic Lead (RHD Experience) and a Senior Lecturer in ICT in the School of Engineering and Technology at Central Queensland University. Her research interests are in using coursework in Research Degrees, educational technology and Actor-Network Theory. She is a senior member of the Australian Computer Society.

Published

2021-08-23

Issue

2021: Online Teaching and Learning in Higher Education during COVID-19

Section

COVID-19 and Global Higher Education (Completed)

How to Cite

The role of synchronous communication tools in summative assessments delivered via Learning Management Systems: implications for online learning during COVID-19 and beyond. (2021). Comparative & International Education Series. https://ojed.org/cies/article/view/2472