Humanizing the Academic Advising Experience with Technology

An Integrative Review


  • Charles Liu
  • Ravichandran Ammigan


academic advising, COVID-19, humanizing, information and communication technologies


The use of information and communication technologies, such as Zoom, Canvas, Blackboard, and Microsoft Teams, have dramatically revolutionized student learning and academic advising at the time of the COVID-19 global pandemic. This chapter builds on previous research to explore how humanizing academic advising with technology impacts student interaction, technological engagement, and the online community in a higher education context. We examine how current and future technological advancement can be leveraged to reach and support students and argue that the academic advising process needs to put human beings at the center of the student experience. This integrative review provides a snapshot into the higher education landscape that may garner future conceptualization of advising practices, implementations, and policies.

How to cite this chapter:

Liu, C., & Ammigan, R.  (2022). Humanizing the academic advising experience with technology: An integrative review. In  R. Ammigan, R. Y. Chan, & K. Bista, (eds), COVID-19 and higher education in the global context: Exploring contemporary issues and challenges (pp. 185-202). STAR Scholars.


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Author Biographies

Charles Liu

Charles Liu, JD, is an advising director with the Neighborhood Student Success Collaborative at Michigan State University. He is also a PhD student in the Higher, Adult, and Lifelong Education (HALE) program in the College of Education at Michigan State University. His research interests include academic advising policies and practices that affect student success initiatives. Email:

Ravichandran Ammigan

Ravichandran Ammigan, PhD, is the associate deputy provost for international programs and an assistant professor of Education at the University of Delaware. His current research focuses on international higher education, with a particular emphasis on the student experience and institutional support services. Email:




How to Cite

Liu, C., & Ammigan, R. . (2021). Humanizing the Academic Advising Experience with Technology : An Integrative Review. STAR Scholar Books, 185–202. Retrieved from